Terms of Service

These Terms govern purchases and customer-facing ecommerce services through Soviqel.com.

Soviqel is owned and operated by:

Chongqing Jingxiuxia Network Technology Co., Ltd.

Chongqing Jingxiuxia Network Technology Co., Ltd. is the seller of record for purchases made through Soviqel.com.

Business Address:

No. 233 Jianxin East Road, Annex No. 9,
Jiangbei District, Chongqing, China

1. Store Services

Soviqel offers pet enrichment products, pet accessories and related merchandise.

Products and collections may change over time.

2. Product Information

Soviqel aims to display product information clearly and accurately.

Minor differences may occur because of:

• Photography
• Lighting
• Screen settings
• Packaging changes
• Product updates
• Normal manufacturing variation

3. Orders

Submitting an order does not automatically guarantee final acceptance.

Soviqel may review or cancel orders where reasonably necessary because of:

• Payment verification
• Product availability
• Suspected unauthorized transactions
• Material pricing errors
• Shipping restrictions
• Other legitimate fulfillment issues

4. Processing

Accepted orders are normally processed within:

2 business days after payment confirmation.

5. Shipping

Estimated delivery:

5–8 business days after dispatch.

Shipping:

Free standard shipping over US$45.

US$5.99 standard shipping below US$45.

6. Cancellation

Customers may request cancellation before shipment.

Once the order has shipped, the return process may apply instead.

7. Order Changes

Before shipment:

Shipping-address corrections may be requested.

Product quantity changes are not supported.

Product or variant changes are not supported.

Where necessary, cancellation and a new order may be the appropriate solution.

8. Returns

Eligible returns may be requested within:

30 calendar days after delivery.

See the Soviqel Returns & Refunds Policy for the complete process.

9. Customer Responsibilities

Customers should provide accurate:

• Contact information
• Shipping information
• Payment information
• Order information

10. Product Use

Customers should use pet products according to the applicable product instructions and use reasonable supervision where appropriate.

Soviqel does not make unsupported veterinary or medical claims.

11. Prohibited Use

Customers may not use Soviqel services for:

• Fraud
• Unauthorized transactions
• Illegal activity
• Malicious activity
• Security interference
• Intellectual-property infringement

12. Support

service@Soviqel.com