Returns & Refunds Policy

Soviqel provides a clear process for eligible return and refund requests.

1. Return Window

Eligible products may be returned within:

30 calendar days after delivery.

2. Return Eligibility

For a standard preference-based return, the product should normally:

• Be in substantially the same condition in which it was received
• Not show damage caused by misuse
• Include applicable accessories and components
• Be reasonably identifiable as part of a Soviqel order
• Include original packaging where reasonably applicable

3. How to Request a Return

Before sending a return, contact:
service@Soviqel.com

Please provide:

• Order number
• Customer name
• Product being returned
• Reason for return
• Photographs or video where relevant

This allows our support team to confirm the request and return instructions.

4. Return Address

Approved returns should be sent to:

Chongqing Jingxiuxia Network Technology Co., Ltd.

No. 233 Jianxin East Road, Annex No. 9,
Jiangbei District, Chongqing, China

Customers should contact Soviqel before sending a return so the return can be identified and handled correctly.

5. Preference-Based Returns

For returns caused by:

• Change of mind
• Ordering the wrong item
• Personal preference
• No longer wanting the product

the customer is responsible for return shipping costs.

Original outbound shipping charges are not automatically refundable unless required by applicable rules or Soviqel confirms otherwise.

6. Damaged, Defective or Incorrect Items

If a product arrives:

• Damaged
• Defective
• Incorrect
• Materially different from the confirmed product description

contact:
service@Soviqel.com

Please include photographs or video where useful.

Where the issue is confirmed, Soviqel will provide an appropriate replacement, refund or return solution at no additional reasonable return cost to the customer.

7. Return Inspection

Returned products may be inspected after arrival.

Soviqel may review:

• Product condition
• Included components
• Order identification
• Reason for return

8. Refund Timing

Approved refunds are initiated within:

5–10 business days

after the returned item has been received and inspected.

9. Refund Method

Approved refunds are normally issued to the original payment method.

After Soviqel initiates a refund, a bank or payment provider may require additional time to post the funds.

10. Exchanges

Where appropriate, Soviqel may recommend:

• Replacement
• Return and reorder
• Another reasonable resolution

depending on product availability and the reason for the request.

11. Return Support

service@Soviqel.com