Order Tracking & Delivery Issues

Soviqel provides tracking information for shipped orders where tracking is available.

1. Tracking Information

After shipment, customers will normally receive a shipping confirmation email containing tracking details.

2. Tracking Activation

Tracking may not update immediately after shipment.

Carrier systems sometimes require additional time to register the first scan.

3. Delivery Estimate

Estimated delivery:

5–8 business days after dispatch.

4. Delayed Tracking

If tracking does not update for an extended period, contact:
service@Soviqel.com

Include your order number.

5. Lost Package

If a package appears lost, Soviqel will review available fulfillment and tracking information and determine an appropriate next step.

6. Delivered Status

If tracking shows Delivered but the package cannot be found, contact Soviqel after checking the immediate delivery area and household members where applicable.

A Delivered scan does not automatically prevent review of the issue.

7. Incorrect Address

Customers should review shipping information before checkout.

Address corrections may be requested before shipment.

After shipment, an address change may no longer be possible.