Privacy Policy

Soviqel respects the privacy of customers and visitors who interact with our website.

Soviqel is owned and operated by:

Chongqing Jingxiuxia Network Technology Co., Ltd.

Customer Support:
service@Soviqel.com

1. Information We May Collect

When customers browse Soviqel, place an order, contact customer support or otherwise use our services, we may receive information including:

• Name
• Email address
• Billing information
• Shipping information
• Order information
• Product information
• Transaction and payment-status information
• Customer-support communications
• IP address
• Browser and device information
• Website interaction information
• Cookie and analytics information

2. How We Use Information

Soviqel may use information to:

• Process and manage orders
• Confirm transactions
• Prepare orders for fulfillment
• Support shipping and tracking
• Provide customer support
• Process cancellations
• Handle returns and refunds
• Detect fraud or unauthorized activity
• Maintain website security
• Improve website performance
• Maintain necessary business records
• Send marketing communications where permitted
• Meet applicable legal and operational requirements

3. Payment Information

Payments may be processed by third-party payment providers available through the Soviqel checkout.

Those providers may process payment information according to their own privacy and security procedures.

Soviqel does not ask customers to email complete card numbers, card security codes or banking passwords.

4. Cookies

Soviqel may use cookies and similar technologies to support:

• Shopping-cart functionality
• Website preferences
• Analytics
• Security
• Performance measurement
• Marketing functionality where permitted

Customers may manage certain cookie settings through their browser or available privacy controls.

5. Service Providers

Soviqel may use third-party service providers supporting:

• Ecommerce hosting
• Payments
• Fulfillment
• Shipping
• Tracking
• Analytics
• Security
• Customer communication
• Marketing

Information may be shared only where reasonably necessary for those services.

6. Data Retention

Information may be retained where reasonably necessary for:

• Order records
• Customer support
• Fraud prevention
• Accounting
• Security
• Dispute handling
• Required business records

7. Privacy Requests

Depending on applicable requirements, customers may have rights to request access, correction, deletion or other available actions concerning their personal information.

Contact:
service@Soviqel.com

We may request reasonable information to verify the request.

8. Information Security

Soviqel uses reasonable practices intended to protect customer information.

No online transmission or storage system can guarantee absolute security.

9. Children's Privacy

Soviqel does not knowingly design its checkout services for children to independently provide payment information and complete purchases.

10. Privacy Contact

Soviqel
service@Soviqel.com