Frequently Asked Questions

What is Soviqel?

Soviqel is a pet enrichment and pet accessories brand operated by Chongqing Jingxiuxia Network Technology Co., Ltd..

Who operates Soviqel.com?

Soviqel is owned and operated by:

Chongqing Jingxiuxia Network Technology Co., Ltd.

Where is the business located?

Business Address:

No. 233 Jianxin East Road, Annex No. 9,
Jiangbei District, Chongqing, China

How long does order processing take?

Orders are normally processed within 2 business days after payment confirmation.

How long does delivery take?

Estimated delivery is 5–8 business days after dispatch.

How much is shipping?

Standard shipping is free on orders over US$45.

Orders below US$45 are charged US$5.99 standard shipping.

Where do orders ship from?

Orders are primarily fulfilled from facilities in China.

Depending on inventory availability and destination, some orders may be fulfilled through our own or partner fulfillment facilities.

Do you provide tracking?

Yes. Tracking information is normally provided after shipment where available.

What is your return period?

Eligible products may be returned within 30 calendar days after delivery.

Where do I return an item?

Approved returns are sent to:

No. 233 Jianxin East Road, Annex No. 9,
Jiangbei District, Chongqing, China

Please contact service@Soviqel.com before sending a return.

Who pays return shipping?

For preference-based returns, the customer is responsible for return shipping.

For confirmed damaged, defective, incorrect or materially misdescribed items, Soviqel will provide an appropriate resolution at no additional reasonable return cost to the customer.

How long does a refund take?

Approved refunds are initiated within 5–10 business days after the returned product has been received and inspected.

Can I cancel an order?

Yes, cancellation may be requested before shipment.

Can I change my address?

An address correction may be requested before shipment.

Can I change the product or quantity?

Product, variant and quantity changes are not supported after order placement.

Where appropriate, customers may request cancellation before shipment and place a new order.

How do I contact Soviqel?

Email:
service@Soviqel.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM
China Standard Time (UTC+8)