Shipping Policy

Soviqel provides clear information about order processing, delivery, shipping fees and tracking.

Soviqel is owned and operated by:

Chongqing Jingxiuxia Network Technology Co., Ltd.

1. Order Processing

Orders are typically processed within:

2 business days after payment confirmation.

Processing may include:

• Payment confirmation
• Order verification
• Product preparation
• Packing
• Fulfillment preparation

2. Estimated Delivery

Estimated delivery is:

5–8 business days after dispatch.

This estimate applies to our primary United States and United Kingdom markets and generally to other supported international destinations where checkout is available.

Delivery estimates are not guarantees.

Actual transit time may vary because of:

• Destination
• Carrier network
• Customs procedures
• Transportation conditions
• Local delivery conditions
• Peak-season volume
• Events outside reasonable control

3. Shipping Fees

Standard shipping is:

FREE on orders over US$45.

For orders below US$45:

US$5.99 standard shipping.

The same shipping threshold and standard fee must be displayed consistently wherever shipping information appears on Soviqel.com.

4. Fulfillment Origin

Orders are primarily fulfilled from facilities in China.

Depending on inventory availability and the delivery destination, some orders may be fulfilled through our own or partner fulfillment facilities.

Soviqel does not represent every order as being shipped from a local customer-country warehouse.

5. Tracking

Once an order has shipped, customers will normally receive a shipping confirmation containing available tracking information.

Tracking information may require additional time to become active after the shipment is created.

6. Multiple Packages

Some orders may be split into multiple packages.

If one package arrives before another, this does not necessarily mean that part of the order is missing.

7. Address Changes

Customers may request a shipping-address correction before shipment.

Contact:
service@Soviqel.com

Include the order number and corrected address.

Changes cannot be guaranteed after fulfillment has progressed too far.

8. Delays

If tracking has not updated for an extended period, contact:
service@Soviqel.com

Please include the order number.

Soviqel will review the available tracking and fulfillment information.

9. Lost Packages

If a package appears to be lost, customers should contact Soviqel rather than being automatically referred away to the carrier.

We will review the shipment status and determine an appropriate next step based on the available information.

10. Delivered But Not Received

If tracking shows “Delivered” but the package cannot be located, customers should:

• Check the delivery location
• Check with household members where applicable
• Review available carrier details
• Contact Soviqel if the package remains missing

A delivery scan does not automatically prevent Soviqel from reviewing a customer's concern.

11. Shipping Support

service@Soviqel.com