Cancellation & Order Changes Policy
Cancellation & Order Changes Policy
Soviqel accepts eligible cancellation and limited change requests before shipment.
1. Cancellation
Customers may request cancellation before the order has shipped.
Contact:
service@Soviqel.com
Include:
- Order number
- Customer name
- Clear cancellation request
2. No Fixed Hour Limit
Soviqel does not use a fixed hourly cancellation window.
The practical cutoff is shipment.
If fulfillment has already progressed to shipment, cancellation may no longer be possible.
3. Shipping Address Changes
A shipping-address correction may be requested before shipment.
Soviqel will attempt to make the change where operationally possible.
4. Quantity Changes
Quantity changes are not supported after an order is placed.
5. Product / Variant Changes
Product or variant changes are not supported after an order is placed.
Where needed, the customer may request cancellation before shipment and place a new order.
6. Cancelled Paid Orders
If an eligible paid order is successfully cancelled, the appropriate refund or payment reversal will be initiated to the original payment method.
7. Support
service@Soviqel.com